We are excited to announce the launch of the new MOVE Bank App in January 2022.
With an improved interface that makes banking on the go easier than ever, the new app also has great features inlcuding:
Below are some FAQ's to help you navigate the new app, and make the most of all the features available.
Yes, to get started with the MOVE Bank App you will need to register for Internet Banking. If you need assistance registering for Internet Banking, contact our friendly team on 1300 362 216.
To get started simply download the MOE Bank App from the Apple App Store or Google Play Store.
Once it is downloaded, register with your member number, password and mobile number.
Now the App is ready to use for your everyday banking!
To use our mobile app, your device must have at least the following version of operating system installed.
If your device is unable to run this version, you will not be able to login to the app. An alternative option to access Internet Banking on your mobile device is to login via our website using your preferred browser app.
After your initial login, you can set-up a pattern, pin, or password to use for future logins. You can also login using FaceID or Fingerprint, although it is important to consider if any other individuals have FaceID or Fingerprint access to your device.
Open Internet Banking mobile app
Choose fingerprint authentication
Login into Internet Banking mobile app
Select the Home and then "Change Login Authentication"
Follow the prompts to activate fingerprint login
Your fingerprint will be stored to your device and available next time you login
Important note: Once a fingerprint is activated any fingerprint stored to the phone can be used to login to the mobile app.
Once you enable fingerprint login it will be the default login method. However, you can change this back to your pin in settings.
Fingerprint ID Feature is only available on compatible smartphone devices that support:
If you have forgotten your passcode or pin, you can login using your Internet Banking details and reset the pattern or pin.
Your PayID is information unique to you, like your phone number, email or ABN, that can be securely linked to your nominated bank account.
You can create and manage your PayID within the MOVE Bank App. You can take the following actions:
You can register a PayID for any MOVE Bank savings or transaction account – including overdraft accounts.
No – you can only link ONE bank account to each individual mobile phone number or email address.
So if you have three accounts with and you’d like to set up a PayID for each of them, you’ll need to use a unique email address or mobile phone number for each account.
PayID payments have the same level of security that protects your existing bank accounts.
To create a new PayID simply:
You can view your MOVE Bank accounts by tapping the 'Accounts' button in the bottom menu. This will take you to a summary of your accounts which shows:
To view more information about a specific account, tap on the account listing. This will open the transaction summary, which shows:
You can find a specific transaction by navigating to the desired account (Tap the accounts button in the bottom menu, then tap on the specific account you want to view), and then either scroll through the listed transactions or use the search function.
How to filter transactions:
How to search for transactions:
You can change the order your accounts are displayed to suit your preferences.
Within the MOVE Bank App you can view how much interest you earned or paid on each of your accounts for the year.
The quick balance function allows you to access the available and current balance of a selected account quickly on the App's home screen without having to login.
To set up quick balance:
Transfer money between your eligible MOVE Bank Accounts using the following steps:
Transfer money to an external account using BSB/Account Number or PayID with the following steps:
Standard transfers are processed up to 3:45 pm any business day for the funds to be available at the receiving bank before close of business the following business day. Clearance times can vary depending on the receiving bank.
Payments made using OSKO (NPP payment service) will be in near real-time, with the funds available almost instantly. NPP payment services are available 24/7, click here to learn more.
Make a payment using BPay with the following steps:
In order to set up future or recurring payments, simply begin your transfer or payment as you would normally. When entering your transaction details you will see a blue bar with the options 'Pay Now' - 'Pay Later' - 'Recurring Pay'.
Select 'Pay Later' to make a one-off future payment and enter the desired date.
Select 'Recurring Pay' to schedule ongoing future payments and enter start date, frequency, and payment schedule'.
Once complete, tap the green 'Pay' button to proceed.
To view and manage your payees tap the 'Pay' button in the bottom menu to open the payments menu, then select 'Manage Payees'.
By tapping on the icon next to a payee you can make a payment, edit the payees details, or delete the payee.
When editing a payee you can change details including:
You can change which of your accounts is pre-selected as the default 'from' account in transfers and payments.
Navigate to the menu in the top left hand corner, and select 'Settings', then select 'Set default payment account', select the desired account and hit the green 'Save' button.
Activating your MOVE Bank Visa Debit Card using the App is simple:
You are able to lock and unlock your cards from within the app. This is particularly useful if you think you may have misplaced your card but don't want to flag it as lost yet.
You can change your card PIN from within the MOVE Bank App:
The MOVE Bank App features a savings tracker where you can:
Setting up your Savings Tracker is simple. You begin by taping the green 'Set up' button the savings goal screen (swipe across on your home screen).
Enter the name of your goals, assign your $ target and choose the account you wish to link it to.
Once set-up your home screen will show your progress towards the savings goal.
You can change your savings goal by:
Privacy | Conditions of Use | Contact Us
Railways Credit Union Limited trading as MOVE Bank | ABN 91 087 651 090 | AFSL/Australian credit licence 234 536 | BSB 724 100 | Swift code WPACAU2S