Frequently Asked Questions

Banking during COVID-19

Here are some frequently asked questions that will help provide answers during these uncertain times. Learn about banking online and in-branch during COVID-19, and what support is available to MOVE Bank members who have been impacted.



Our contact centre call line is open Monday to Friday from 8:30am - 4:30pm (AEST), you can call on 1300 362 216.

Our branch at Brisbane Central Station remains open to our members, our trading hours are Monday to Friday from 8:30am - 4:30pm (AEST).

During this time we encourage you to take advantage of our phone and online banking options when possible. However, if you do wish to visit the branch, before making the trip we encourage you to contact us on 1300 362 216 to ensure trading conditions haven't been impacted and we remain open for the time you wish to visit.

At this time we ask that members visiting our branch wear a mask in accordance with government mandates. We may ask you to briefly remove the mask for identification purposes.

We understand that members will be affected by current events and some will suffer financial hardship. MOVE Bank has put in place an assistance package, available to support members financially impacted by COVID-19. 

To learn more about our COVID-19 Relief Package, please visit:



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