How to safeguard your personal details

We help protect you against fraud and scams online.

We utilise the services of Orion, a Queensland based Financial Crimes Service by Indue Ltd. They provide 24/7 Visa Card monitoring for additional security and protection. The Orion team may contact you by phone, email or SMS at any stage to verify transactions on your card.

Visa Secure offers fraud protection while you're shopping online and is designed to provide you with extra protection. To ensure you stay safe whilst shopping online we recommend:

  • Read the fine print carefully

  • Pay using a secure method such as BPAY or PayPal

  • Don’t store your card details online

Within Australia

If your Visa card has been lost or stolen in Australia, call us on 1300 362 216 during business hours. 

To report a lost or stolen card outside business hours please call the Visa Lost / Stolen Card hotline on 1800 621 199. 


If your Visa card has been lost or stolen outside Australia, please contact Visa Global Customer Assistance Services using one of the local toll-free numbers provided on the Visa website.

This service is available 24/7, they can help you:

  • Block your card to prevent fraudulent activity

  • Arrange a replacement card

  • Provide emergency access to cash

Manage your Visa card in the MOVE Bank App!

Lock/unlock Visa card

  1. Log into the App

  2. Click 'Menu' 

  3. Select 'Cards'

  4. Swipe to lock or unlock your card

Change PIN

  1. Log into the App

  2. Click 'Menu'

  3. Select 'Cards'

  4. Select 'Change PIN'

  • Always keep your card within sight during a transaction.
  • Treat your cards as if they were cash and remember they are the keys to your account.

If you suspect any fraudulent or unauthorised transactions on your card account, contact us immediately.