100% Customer Owned

As a MOVE Bank member you are one of 4 million Australians who enjoy the benefits of customer owned banking 1. This means you have the peace of mind of knowing that 100% of our profits are used to benefit you – by providing you with award winning products, competitive rates, and an exceptional member experience.

MOVE Bank is also a signatory to the Customer Owned Banking Code of Practice. This is an expression of the importance we place on improving the financial well being of our members.

The Code includes the following promises:

We will comply with this Code in our dealings with you.
We will incorporate this Code by reference
in our written Terms and Conditions for products and facilities to which the Code applies.
We will
do this within twelve months of agreeing to adopt this Code (or, if later, within twelve months of the commencement date of this Code).
Our Code obligations include the following key promises that we make to you as our customers and owners.


Key Promises


  1. We will deliver banking services in the interests of our customers.

  2. We will obey the law.

  3. We will not mislead or deceive.

  4. We will act honestly and fairly.

  5. We will offer products and services that are fit for general purpose.

  6. We will deliver services with reasonable care and skill.

  7. We will contribute to our community.


For more information click here to read the Customer Owned Banking Code of Practice