Frequently Asked Questions

Mobile Banking

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Banking & Savings
- All Accounts
- Starting your savings journey
- Saving for retirement
- Saving for your kids
- Low Rate Credit Card
- Reduce my fees
- Banking with us
- Digital Banking
  PayID
  Send and receive money faster with PayID
  
  Mobile Payments
  Go walletless with Apple Pay or Google Pay
  
  Apple Pay
  Welcome to easy, fast and secure payments with Apple Pay
  
  Google Pay
  Pay faster with MOVE Bank and Google Pay
  
  One Time Passwords
  Common questions asked about One Time Passwords
- Government Guarantee
Our Home Loans
Car & Personal Loans
- Car Loans
  Popular Car Loans
  Get on the road sooner with a MOVE Bank car loan
  
  New Car Loan - Fixed Rate
  New car loans for any vehicle up to 3 years old
  
  Green Car Loan - Fixed Rate
  Going green never looked so good
  
  Used Car Loans
  Used car loans for any vehicle more than 3 years old
  
  Talk to a Lending Specialist
  Get expert loan advice at home, at work or on the road
- Personal Loan
  Personal Loan
  Quick and easy funds for something special
  
  Talk to a Lending Specialist
  Get expert loan advice at home, at work or on the road
- Credit Card
- Car Buying Service
- Talk to a Lending Specialist
Insurance
Tools & Support
- Interest Rates
- Fees & Charges
- Calculators
  Borrowing Power Calculator
  Estimate how much you could borrow
  
  Budget Planner
  Input your current income and expenses to identify opportunities for saving.
  
  Car Loan
  Try our easy to use car loan repayments calculator.
  
  Extra repayment
  Save time and money with extra repayments
  
  Income Tax
  Calculate your income tax
  
  Loan Calculator
  Work out your loan repayments, and see how much interest you'll be paying
  
  Loan Comparison
  Compare the loans of your choice
  
  Lump Sum
  Calculate the effect of a lump sum repayment
  
  Personal Loan
  Estimate repayments on a personal loan
  
  Savings Plan
  Create a plan to you reach your financial goals
  
  Split Loan
  Split your loan between fixed and variable rates
  
  Stamp Duty
  Estimate your new home stamp duty expense
  
  Term Deposit
  See the growing potential of your savings
  
  Home Loan Key Fact Sheet
- Your Financial Wellness
- Car Buying Service
- Product & Membership Documents
  Forms
  
  Important Documents
  
  Target Market Determinations
- Support
  New Member Checklist
  Resources to help you get the most out of your MOVE membership
  
  Feedback
  If you have any feedback, we'd love to hear from you.
  
  Complaints
  Steps to resolve complaints and disputes.
  
  Finalising a Deceased Estate
  We're here to help during this difficult time.
  
  Visa Card Security
  Security tips for VISA cardholders
  
  Close or decrease a credit card limit
  A form to close or decrease your credit card limit
  
  Financial Hardship
  There may be a few other options available to help reduce financial stress.
- Security
  Data Leaks
  Important steps to take if you have had your data exposed through a data leak
  
  Scams and Fraud
  Learn how to identify and protect yourself from scams and fraud
- FAQ
  All FAQ
  
  General FAQs
  
  Internet Banking FAQs
  
  Home Loan FAQs
  
  Car & Personal Loan FAQs
  
  Card & ATM FAQs
  
  Credit Card FAQs
  
  Security FAQs
  
  Your Financial Wellness Program FAQs
  
  App FAQs
About Us
- MOVE Life
- News
- Our Team
- Careers
- Our History
- Our Awards
- About MOVE Bank
- Customer Owned Banking
- Board of Directors
- Corporate Information
  Regulatory Disclosures
  Quarterly and annual regulatory disclosures
  
  Annual Reports
  Results, announcements, plans and figures
  
  Constitution
  Rules and regulations
  
  Privacy Policy Summary
  
  Open Banking
  
  Environmental, Social and Governance
  
  Conditions of Use
  
  Annual General Meeting
- Blog

All FAQ

Got questions?

General

Internet Banking FAQs

Card & ATM

Credit Card

Home Loan FAQs

Car and Personal Loan FAQs

Security

App FAQs

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